Community Engagement

An important means of achieving the LHIN’s goals is through listening to and communicating with a wide range of people including health consumers, the public, health service providers, community leaders, other partners and the media. In addition to the LHINs obligations for community engagement, Local Health System Integration Act, 2006 also mandates health service providers to engage their communities.

2016-17 Highlights

The Champlain LHIN had three goals this year to inform its engagement practices and ensure meaningful partnerships and conversations with the people of our region. 

  • Engage local communities to advance the LHIN’s strategic priorities (integration, access and sustainability).
  • Foster a better understanding of the LHIN and support for its programs in the development of a person-centred health care system.
  • Work collaboratively to improve community engagement practices.


  • Hosted seven consultations with providers, patients, clients, caregivers, primary care practitioners and members of the Indigenous Health Circle Forum to guide the development of the Champlain LHIN sub-regions. An online survey was also made available. The comments that were shared had a strong impact on the final sub-region geographies. For example, four of the give draft sub-regions were changed based on the feedback heard from the communities.
  • Hosted the annual Primary Care Congress in collaboration with the former Champlain Community Care Access Centre and the University of Ottawa (Faculty of Medicine Continuing Professional Development Office). Approximately 160 people attended. The event this year focused on building the capacity of primary care practitioners to connect to mental health and addictions, and foster more awareness about the LHIN sub-regions.
  • Conducted an engagement initiative to inform and guide efforts to change the distribution of orthopedic services in the region. The LHIN received 51 feedback submissions from hospitals, primary care practitioners, elected representatives and members of the public. The majority of submissions were in in full agreement with the integration decision. The feedback also inspired further amendments to the final integration decision approved by the Board of Directors in August 2016.
  • The LHIN Board held education sessions, attended strategic planning days, and hosted a number of engagements with boards and partners on a number of issues, including services for the homeless population in Ottawa, services for adults with disabilities, and health-system performance issues.
  • Responded to approximately 80 inquiries and complaints from the public, primarily related to issues around access to care. Such inquiries represent important input to ensure quality, accessible care for residents.
  • Attended community and information meetings on LHIN-related issues, such as falls-prevention and the opioid crisis.
  • Launched a Patient Journeys public communications series using LHINfo Minutes documents and videos, which featured patients, clients and caregivers. The series described how LHIN-funded initiatives were making a positive impact.

For more information, please contact Lise Racicot, LHIN Patient and Stakeholder Engagement Coordinator (, 613.745.8124 x 5991, or toll-free 1.866.994.8124 x 5991).