Community Engagement

An important means of achieving the LHIN’s goals is through listening to and communicating with a wide range of people including health consumers, the public, health service providers, community leaders, other partners and the media.

In addition to the LHINs obligations for community engagement, Local Health System Integration Act, 2006 also mandates health service providers to engage their communities.

2017-18 Highlights

Patient and Family Advisory Committee

In October 2017, the Champlain LHIN launched its 13-member Patient and Family Advisory Committee (Committee), an important step toward providing and promoting more patient-centred care.

Members of this committee are essential partners in the LHIN’s work and have experience in health-care settings as patients and caregivers.

Led by co-chairs Stephanie Paravan and Anita Manley, members of the Committee help shape the LHIN’s programs, services and initiatives.

The Committee began its work on three main priorities this year:

  • Expanding the benefits of Health Links to those who need it
  • Improving patient transitions from hospital and home, and
  • Enhancing communications and working relationships between patients/caregivers and their care coordinators.

Members of the committee also gave advice on a number of health initiatives like the self-administration of intravenous antibiotics pilot program, and provided input at events such as an ethno-cultural seniors’ forum.

Sub-Region Consultations

In early 2018, LHIN staff conducted 20 stakeholder sub-region consultations across the region with over 400 participants.

The goal was to engage with health service providers, primary care providers, patients, clients, and caregivers to discuss each sub-region’s population health profile and key findings, and gather to input to identify and inform local priorities.

Public Outreach

Throughout the year, LHIN staff attended 25 events to raise awareness of the organization’s programs and services, and to help people navigate the health system. 

Examples include making presentations to clients and caregiver support groups of the Alzheimer Society in Cornwall, as well as LHIN information booths at Recovery Day Ottawa (hosted by the Community Addictions Peer Support Association) and at Brain Injury Awareness Day (organized by Vista Centre).

Speakers Series

Since 2015, Algonquin College and the Champlain LHIN have co-hosted the Future of Health and Wellness Speaker Series. The College and LHIN play critical roles in ensuring that the health workforce and institutions are prepared for the needs of tomorrow.

This speaker series brings together key leaders and influencers for insights into the changes and shifts that are affecting the future of health care.

Keynote speakers come from regional, provincial, national, and sometimes international settings.

This year’s speakers included André Picard (Globe and Mail health reporter and columnist); James Schlegel (President and CEO, Schlegel Health Care, long-term care home provider); Senator Art Eggleton; and Don Drummond (economist known for his contributions to public policy in Canada).

Traditional and New Media Engagement Tools

In addition to traditional communications, the LHIN was active in social media, referring the public to LHIN and other resource websites, like Champlain Healthline, which empowers consumers to find the health and community services they need close to home.

Compared to 2016-17, Champlain Healthline and the LHIN’s public website saw increases in traffic in 2017-18, in both page views and number of users.

For example, page views for the LHIN’s public website and its Champlain Healthline increased 47 and 8 per cent, respectively. In addition, the LHIN’s Twitter account and YouTube channel remained popular, and were used by LHIN staff to share information with the public about health services.

For more information, please contact Lise Racicot (, 613.745.8124 x 5991, or toll-free 1.866.994.8124 x 5991).