Community Engagement

An important means of achieving the LHIN’s goals is through listening to and communicating with a wide range of people including health consumers, the public, health service providers, community leaders, other partners and the media. In addition to the LHINs obligations for community engagement, Local Health System Integration Act, 2006 also mandates health service providers to engage their communities.

2015-16 Highlights

The Champlain LHIN continued to build upon three main community engagement goals:

  • Foster a better understanding of the LHIN and support for its programs in the development of a person-centred health system
  • Engage local communities to advance our key result areas for health system change
  • Work collaboratively with health service providers and partners to improve community engagement practices.
This year, the LHIN:
  • 4,120 people responded to the LHIN’s online bilingual survey, where they could provide their input on health priorities and share health-care experiences: 50% of respondents were users of heath care services, 37% worked in health care and 13% identified as caregivers or volunteers.
  • LHIN staff, CEO and board members facilitated consultation sessions with over 800 Providers, boards of directors, planning partners, consumers and caregivers about the changes they would like to see over the next three years.
  • More effective integration of services and greater equity
  • Timely access to primary care, and seamless links between primary care and other services
  • More consistent and accessible home and community care, and
  • Stronger links between population and public health and other health services.
  • The LHIN conducted its engagement sessions on the discussion paper between January and March 2016. In total, more than 400 people took part, providing thoughtful and valuable input that was shared by the LHIN with the Ministry of Health and Long-Term Care. Eighty of the attendees were patients / clients, caregivers or family members, and eighty represented primary care (read our report: Session Feedback Report from Patients First Consultations). 

In 2015-16, the LHIN also:

  • Held Board of Directors meetings in St. Bernardin, and at Algonquins of Pikwàkanagàn First Nation. The LHIN board also delivered remarks at health service provider events, attended hospital strategic planning days, and hosted a number of board-to-board engagements on issues such as men’s residential addiction treatment services and Health Links. In addition, the board hosted education sessions on topics such as patient engagement and Indigenous cultural competency / safety in health-care delivery.
  • Co-hosted a speakers’ series with Algonquin College for leaders and influencers to discuss changes and shifts that will affect our health system. At the first event, the LHIN’s CEO spoke about how our population’s changing needs are shaping the health system. Other event topics included palliative care and socio-economic determinants of health.
  • Responded to approximately 70 inquiries and complaints from the public, mostly related to Champlain health service providers across sectors, including hospitals, the CCAC, and others. The inquiries represent important input to ensure quality, accessible care for residents.
  • Worked with the Vision Care Network to host an engagement session with stakeholders about the quality of and access to vision care services and to share ideas for improvement. This session helped to inform the Champlain Vision Care Plan.

For more information on Community Engagement, please contact Jessica Searson, LHIN Community Engagement Coordinator (, or 613.747.3239).