One of the core values that guides our work across the Champlain LHIN is listening to feedback from patients and families.

The Champlain LHIN Complaint, Compliment, Concern process provides people a way of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues.

The Champlain LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner.

A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will be:

  • Received with courtesy and recorded accurately
  • Acted upon promptly and fairly
  • Confidential and protected.
There are several ways to contact the Champlain LHIN to file a complaint, compliment, or concern:
  • Phone: 613.747.6784
  • Toll free: 1.866.902.5446
  • Fax: 613.747.6519
  • In person, at our office:
    1900 City Park Dr, Suite 204
    Ottawa, ON K1J 1A3

When filing a complaint by email, please answer the following questions: 

  • What is the name of the health care organization your concern involves?
  • What is your concern?
  • Who did you speak to at the health care organization? What did they say?
  • What would resolution of this complaint look like to you?

Please also provide your:

  • Name
  • City / town
  • Phone number
  • Permission for the Champlain LHIN to contact you regarding the specific concern.
  • Understanding that the information you provided may be used by the Champlain LHIN to address your specific concern.

Note: The Champlain LHIN is not a health custodian under the Personal Health Information Protection Act, 2004.

CCAC Information 

To access Champlain Community Care Access Centre’s Feedback, Complaints, and Appeals process, click here

Health Care Consent Act

The Health Care Consent Act is an Ontario law regarding the capacity to consent to treatment.

FOI Requests

For the request form under the Freedom of Information and Protection of Privacy Act / Municipal Freedom of Information and Protection of Privacy Actclick here.